Refund policy

In short

Wrong size, or changed your mind? You have 14 days from delivery. Unworn, unwashed, tags attached, in the original packaging. The first exchange in South Africa is on us. Refunds go back to the card or account you paid with.

Exchanges

  1. WhatsApp +27 83 703 8502 or email maxinebenatar@gmail.com within 14 days of delivery, with your order number and the size or colour you need.
  2. We book the courier to collect from you and send the new piece as soon as the first one is back with us and checked.
  3. First exchange: we cover the courier both ways. A second exchange on the same order costs R99.
  4. If the size you need is not in stock, we make it (10 working days) or refund you, your choice.

Refunds

  • Within 7 days of delivery you may cancel your purchase without giving a reason, under section 44 of the Electronic Communications and Transactions Act. You pay only the direct cost of returning the piece. We refund everything you paid, including the original delivery fee, within 30 days of receiving the piece back. In practice we refund within 7 working days.
  • From day 8 to day 14 after delivery: refund to your original payment method, minus the R99 delivery fee if your order was under R1 500. You pay the return courier (we can book it for you at R99).
  • Payflex orders are refunded through Payflex, which cancels the remaining instalments.
  • We cannot accept a return after 14 days unless the piece is faulty.

Not returnable

  • Made-to-order pieces (cut for your order). The cooling-off right does not apply to goods made to your specification.
  • Sale pieces: exchange or store credit only.
  • Earrings and swimwear, for hygiene reasons, unless faulty.

Faulty pieces

Every Amaya is checked before it leaves the studio. If a fabric or seam fails within 6 months of delivery through no fault of yours, that is covered by section 56 of the Consumer Protection Act: send us a photo and choose repair, replacement or a full refund. Courier on us. Normal wear, incorrect washing (see the care instructions) and alterations by a third party are not defects.

Bought in a store?

Pieces bought in a store are exchanged through that store, under its policy. Register your piece at amayacapetown.com/pages/register for early access to new styles.

How to send something back

Message us first on WhatsApp or by email with your order number. We send you a courier label or a Pudo locker code with the return details, so there is no need to look up an address. Pack it as it came, include a note with your order number, and hand it to the courier or drop it at the locker. We confirm by WhatsApp or email when it arrives.