Returns & exchanges

Wrong size? We swap it.

You have 14 days from delivery. The first exchange is on us, courier both ways. Prefer your money back? That is fine too: it goes back to the way you paid. The refund policy has the details.

  1. Start your return

    Sign in with your email, pick the order and tell us the size you need. Or WhatsApp Max.

  2. We send the label

    You get a courier label or a Pudo locker code by email. Pack it as it came, tags on.

  3. Your new size ships

    The moment it is back at the studio, your new size leaves Cape Town. Refunds within 7 working days.

Start a returnWhatsApp Max

Unworn, with tags. Sale pieces and made-to-order sizes: exchange or store credit.

Good to know

Returns, quickly answered

Can I exchange for another colour?

Yes, as long as it is the same style and price. Tell us the colour when you start the exchange.

How long do I have?

14 days from the day your order is delivered. Unworn, unwashed, tags on.

Who pays the courier?

We do, both ways, for the first exchange on an order. A second exchange costs R99. For a refund after the first 7 days you pay the return courier; we can book it for R99.

My size is sold out. What now?

We make it for you in 10 working days, or refund you. Your choice.

Can I return a sale or made-to-order piece?

Exchange or store credit only, unless it is faulty.

I bought my Amaya in a store.

Pieces bought in a store are exchanged through that store. Register your dress with us and get R150 off your first order direct. WhatsApp Max if you get stuck.

Something is wrong with the dress.

Send Max a photo on WhatsApp. Faults are repaired, replaced or refunded, courier on us.